Customer Pyramid

 You're likely referring to the *Pareto Principle* or the *80/20 Rule*, which can be visualized as a pyramid. This principle suggests that:

The 80/20 Rule
- *20% of customers* generate *80% of revenue* or profits.
- This small group of high-value customers is often the most loyal and profitable.

The Customer Pyramid
1. *Top Tier (20%)*: High-value customers who drive most of the revenue and profits.
2. *Middle Tier (60%)*: Moderate-value customers who contribute to the business but not as significantly as the top tier.
3. *Bottom Tier (20%)*: Low-value customers who may not be profitable or may require more resources than they generate.

Strategies for Managing the Customer Pyramid
- *Focus on High-Value Customers*: Tailor experiences and services to meet the needs of your most valuable customers.
- *Tiered Service Models*: Offer different levels of service based on customer value to optimize resources and improve satisfaction.
- *Customer Segmentation*: Identify and target specific customer segments with tailored marketing and sales strategies.

By understanding the customer pyramid and applying the 80/20 rule, businesses can optimize their resources, improve customer satisfaction, and drive growth.