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What is customer service? Customers provide the bread and butter of a business and no enterprise can afford to treat them indifferently. What the customer really derives is a service experience. If this is less than satisfactory , it causes dissatisfaction. If the service exceeds expectations, the customer would be delighted. The goal of every enterprise should thus be to delight its customers. Quality of service It is necessary for companies and their personnel, which includes their agents , to render high quality service and delight the customer. High quality service and attributes A well-known model on service quality  [named "SERVQUAL'] would give us some insights. It highlights five major indicators of service quality: a) Reliability : the ability to perform the promised service dependably and accurately .  Most customers regard reliability as being the most important of the five dimensions of service quality. It is the foundation on which trust is bu...

WHAT IS A SINKING FUND? A sinking fund is a part of a bond indenture or preferred stock charter that requires the issuer to regularly set money aside in a separate custodial account for the exclusive purpose of redeeming the bonds or shares. let's assume company ABC issues $10 million of bonds that mature in 10 years. If the bonds have a sinking fund, company ABC might be required to retire, say, $1 million of the bonds each year for 10 years. To do so, company ABC must deposit $1 million each year into a sinking fund, which is separate from its operating funds and is used exclusively to retire this debt.  This strategy ensures that company ABC will pay off the $10 million in 10 years Establishing a Sinking Fund When creating a sinking fund, the issuer sets up a custodial account and makes systematic payments into it. Payments might not begin until several years have passed. Amounts are typically fixed, although variable amounts may be allowed based on earnings levels or...